EnGenius Technologies SN 920 ULTRA User Manual

SN-920 ULTRA  
EnGenius Technologies  
Customer Service  
USA:888-735-7888  
Canada:888-397-2788  
Literature order number:120-0002-04  
57  
58-59  
59  
Custom Name  
Call Manager  
Contrast  
Dial Prefix  
60  
Product Specifications  
Safety Instruction  
61  
62-66  
67-68  
This device complies with Part 15 of the FCC Rules.  
Operation is subject to the following two conditions:  
1)this device may not cause harmful interference, and  
2)this device must accept any interference received,  
including interference that may cause undesired  
operation.  
Regulatory Information  
Privacy of communications may not be ensured when using  
this phone.  
CAUTION:  
When selecting a location for the base unit, it is better to locate  
the base unit as high as possible to avoid obstructions that  
might interfere with the radio transmission and getting a clear  
signal.  
In any case, the base unit must be located 8 inches (20cm)  
from any person to be in compliance of FCC safety regulations.  
Person with pacemaker: Should always keep the handset  
more than 8 inches (20 cm) from their pacemaker when the  
handset is on and should not carry the handset in a breast  
pocket. If you have any reason to suspect that interference is  
taking place, turn off your handset immediately.  
For hands-free operation of the handset, the device has been  
tested for RF exposure compliance with the EnGenius brand  
belt-clip and leather pouch. Other belt-clips, holsters or similar  
accessories that have not been tested may not comply with RF  
exposure requirements and should not be used.  
and flexibility of this unique telecommunications system cannot  
be overlooked for the Small Office / Home environment.  
Congratulations!  
You have purchased an exceptional business communications  
tool from the leading Industrial CordlessTM Phone System  
manufacturer.  
Intellectual Property Rights Notice  
The EnGenius SN-920 ULTRA Industrial CordlessTM Phone  
System is the second generation of the Longest Range  
Cordless Phone and 2-Way Radio system. EnGenius systems  
are ideal for the Small Office Home Office (SOHO) user. The  
expandable design allows the system to grow with your business.  
With sophisticated digital signal processing and six times the  
power of typical cordless phones, the EnGenius system provides  
cordless phone and two-way communications in a wide variety of  
business settings from multi-level office buildings, construction  
sites, warehouses, farms, business complexes and other  
demanding business environments. The EnGenius system is  
capable of supporting up to 4 lines (1 line per base unit) and 36  
handsets. The EnGenius system is able to provide you increased  
mobility within your business environment.  
EnGenius SN-920 ULTRA User's Manual  
Copyright  
a
2000 EnGenius Technologies.  
All rights reserved.  
No part of this User's Manual may be reproduced, stored in a  
retrievable system, or transmitted, in any form or by any means,  
electronic or mechanical, including photocopying, recording, or  
otherwise, without permission of EnGenius Technologies.  
EnGenius is a trademark used herein under exclusive license and  
Industrial CordlessTM is a trademark of EnGenius Technologies.  
All rights to patents, including patents pending EnGenius  
products are the exclusive properties of EnGenius Technologies.  
Another unique feature of the EnGenius system is the ability to  
use the handsets as digital, full duplex, two-way radios. The  
digital two-way radio mode allows members of the work group to  
be in contact with their co-workers while leaving phone lines  
available for incoming or outgoing calls. Users can designate  
their handsets to receive all incoming calls or receive only  
intercom (2-way) and transferred calls, with the Call Manager  
feature. Additionally, an incoming call can be answered, placed  
on-hold or transferred to the appropriate person, from any  
handset.  
The many EnGenius system features include: long-range, 2-way  
radio and cordless phone operation, system expandability,  
military level digital security, music or message on-hold capability,  
80 minute battery recharge and the new 4-line LCD display with  
Caller ID/Call Waiting readout capability have given birth to a new  
product category in the cordless phone industry known as  
Industrial CordlessTM Phone Systems. The convenience, mobility  
~1~  
~2~  
Handset Features  
Handset Diagram  
1. Antenna  
2. Earpiece  
~
~
1. Antenna  
3. Microphone  
Functions as mouthpiece.  
4. Liquid Crystal Display (LCD)  
17. Status LED  
*
*
*
The display has Light Emitting Diode (LED) for backlighting.  
The first line of the LCD consists of eight icons.  
The next two lines consist of user-programmable alphanumeric  
Characters.  
4. LCD  
2. Earpiece  
*
The last line displays the soft key functions.  
* Receive Signal Strength Indicator (RSSI)  
The number of bars is  
7. Volume key  
proportional to the signal  
strength of the RF signal  
received.  
14. Right Soft Key  
16. End/ON/OFF  
5. Keypad  
* Call in-progress(ON/OFF Hook)  
15. Scrolling Keys  
6. Talk/Flash  
* Intercom Mode: Active  
9. Dialing keys  
* Handset ID  
8. 2¡E way/Intercom  
3. Microphone  
~3~  
12. Headset Adapter Port  
~4~  
* Caller ID Log  
7. Volume key  
Located on side of handset: up / down buttons control volume.  
Unread messages: Closed Envelope  
Read messages: Open Envelope  
No information or no Caller ID Service:  
No Envelope is Displayed.  
8. 2-WAY/INTERCOM  
Used to place an intercom call to another handset or base.  
9. Dialing Keypad  
Used for dialing phone numbers and entering alphanumeric  
information into Phone Directory.  
* Two-digit Number Display  
Tracks Caller ID log and Phone  
Directory record location.  
10. Ringer (not shown)  
Emits several sounds to indicate various events or alarms.  
Single Beep Successful operation  
Double Beep Failed operation or invalid key. Also, indicates  
power on / off.  
* Line or Base Indicator  
Indicates the base that is active.  
(Example:  
)
Periodic Short Single Beep (every two seconds):  
Low battery warning.  
Periodic Long Series of Beeps (repeat every 30 seconds):  
Indicates a call on-hold.  
Continuous Beep (2 seconds): Indicates out of range while  
in talk mode.  
* Battery Strength  
Number of bars is proportional to the  
amount of battery time remaining.  
11. Battery Pack Slot (on back of handset) (not shown)  
12. Headset Adapter Port (on bottom of handset)  
13. Left Soft Key  
5. Keypad  
19 button face keypad.  
Backlight option can be set to OFF,  
ON, or 8 seconds time out.  
14. Right Soft Key  
15. Scrolling Keys  
6. Talk / Flash  
16. END  
Answer incoming phone or two-way  
radio (intercom) call. Place an  
outgoing phone call.  
On / Off for power and to end (hang-up) a call  
17. Status LED  
Blinking: Stand by  
This button also acts as the flash  
button for functions like call waiting  
and toggling between calls.  
Solid: On a call or the first 8 seconds after power on  
~5~  
~6~  
Additional Handset Features  
Base Unit Diagram  
*
*
Call Waiting with Caller ID (requires Call Waiting and Caller ID  
services from local phone service provider)  
Call Manager option: User programmable option for handset to  
allow all calls or only transferred and intercom calls  
Touch any key to answer call  
10. Line Out  
11. Line In  
12.AC adaptor  
*
*
*
*
Call transfer to another handset within the system  
Unique, system assigned Security ID (1 of 65,000)  
Phone Directory: up to 30 phone numbers (20 digits) and  
names (14 characters)  
6. Audio-in Jack  
1. Antenna  
*
*
*
*
30 number memory speed dial for Phone Directory  
Last number redial  
Caller ID (requires Caller ID service from phone service provider)  
Caller ID log: stores up to 30 calls of caller information including  
caller's name, number, date and time  
Intercom communications with base unit  
Handset-to-handset communication independent of the base  
(Digital, full duplex two-way radio)  
2. Speaker  
*
*
7. Power LED  
8. In use LED  
*
*
*
*
*
*
*
*
*
*
*
*
*
*
Three level ringer volume adjustment (low, high & vibrate)  
Four ring types  
Six level voice volum e control adjustment  
Ring or vibration alert option  
Tone / pulse dial option  
Low battery alarm and display  
9. Intercom LED  
3. Volume  
PAGE  
Change battery while call on-hold  
Keypad illumination  
SN-920 ULTRA  
INDUSTRIAL CORDLESS PHONE SYSTEM  
Three level key tone volume control (low, high & off)  
Four different key tone sound selections  
Auto power management  
4. Page / Intercom  
5. Microphone  
Hold  
Mute  
Flash  
~7~  
~8~  
Base Unit Features  
1. Antenna  
Charging Cradle Diagram  
Swivel base for ease of positioning. (Note: Reverse thread  
antenna adapter; to remove, turn clockwise).  
2. Speaker  
3. Volume  
5. AC Adapter  
4. Page / Intercom  
5. Microphone  
6. Audio-in Jack(3.5 mm)  
2. Spare Battery  
Compartment  
7. Power LED  
LED indicates base unit has AC power.  
8. In Use LED  
LED indicates a phone call, base / handset intercom call, or  
handset registration is in progress.  
9. Intercom LED  
LED indicates when base is in intercom mode.  
1. Handset Charger/Cradle  
10. Line Out  
11. Line In  
12. AC Adapter Port  
3. Handset Charging Indicator  
4. Spare Battery Charging Indicator  
Additional Base Unit Features  
*
Supports up to 9 handsets per base unit. One handset can be  
registered to 4 base units.  
*
*
Assigns handset security code during registration  
Adjustable four level ringer and voice volu me control  
~9~  
~10~  
Charging Cradle Features  
GETTING STARTED  
1. Handset Charging Cradle  
Holds handset  
Base Unit Setup  
There are three possible base unit setups:  
Charges handset battery pack each time handset is placed  
in cradle. 80 minute rapid charge.  
*
*
*
Base unit alone  
Base unit plus telephone answering device  
Base unit plus standard telephone  
2. Spare Battery Compartment  
Spare battery recharged when placed in this slot.  
80 minute rapid charge.  
Basic Instructions  
1. Plug the small end of the 9V DC power adapter into the  
"DC IN" port on the back of the base unit.  
3. Handset Charging Indicator  
LED is not lit: Slot is empty or proper connection is not  
made.  
2. Plug the two-pronged 9V DC  
power adapter into a standard  
120 V AC electrical outlet.  
LED is blinking red: Battery is charging.  
LED is green: Battery is fully charged.  
4. Spare Battery Charging Indicator  
LED is not lit: Slot is empty or proper connection is not  
made.  
3. Plug telephone line cord into  
the next receptacle on the  
back marked LINE.  
LED is blinking red: Battery is charging.  
LED is green: Battery is fully charg ed.  
4. Plug the telephone line cord into  
the telephone wall outlet.  
5. AC Adapter Port  
5. A standard telephone or answering  
machine can be plugged into the  
adjacent receptacle on the back of the  
base unit marked TEL.  
Additional Charging Cradle Features  
*
*
*
Handset and a spare battery pack can be charged at the same  
time  
6. The Music/Message On-Hold feature can  
be achieved by plugging either end of the  
audio cable (available separately) into the  
audio-in port on the back of the base unit.  
Fully discharged battery packs can be charged in  
approximately 80 minutes  
A trickle charge feature will maintain charge on a nearly fully  
charged battery  
*
*
It is impossible to overcharge the batteries using this charger  
Fully charge battery packs before first use  
7. For best performance, computers, faxes, telephone answering  
machines, televisions, stereos and other cordless devices  
should be at least 1 meter (approximately 3 feet) from the  
base unit.  
~11~  
~12~  
NOTE: It takes about 80 minutes to fully charge a battery  
in either the (front) handset slot or the (rear) spare battery  
slot.  
NOTE: Follow instructions that came with the answering  
device or telephone if different from those described here.  
Charging Cradle Setup  
Battery Light Indicators  
The location for the handset charging  
cradle requires a standard 120V AC  
electrical wall outlet.  
*
LED is not lit: Slot is empty or proper  
connection is not made.  
*
*
LED is blinking red: Battery charging.  
LED is green: Battery is fully charged.  
1. Plug the small end of the 12V  
DC adapter into the receptacle  
on the back of the charger unit.  
Installing New Battery  
1. To remove the handset battery:  
Turn the handset face down and  
locate the battery pack release  
on the bottom of the handset.  
Push the release towards the  
top of the phone and lift up.  
2. The two-pronged 12V DC adapter  
is then plugged into the wall outlet.  
Charging a Battery  
The battery charger can charge the handset and  
a spare battery pack at the same time.  
2. To install battery pack:  
The charging unit has spare battery charging slot  
behind the handset charging slot.  
Carefully slide the top battery  
pack tabs into battery pack  
area of handset aligning the  
metal contacts of handset  
and battery pack. Press down  
on the bottom end of the battery  
pack. The battery pack should  
"click" into a secured position  
on the handset.  
1. To charge the handset, simply place the  
handset, with battery pack attached, into  
the charging slot with the handset facing  
the front of the charger. If the handset is  
properly in the cradle, the cradle's  
PHONE indicator light will be illuminated.  
2. To simultaneously charge a spare  
battery, insert the spare battery pack  
with pack contacts facing down and  
towards the rear into the rear charging  
slot.  
~13~  
~14~  
Low Battery Indicator  
BASIC OPERATIONS  
Charge the batteries when one of the following happens:  
Operation Modes  
*
*
*
*
Phone beeps twice every two seconds  
Battery icon is empty  
Phone does not respond when a key is pressed  
LCD and backlighting become dim  
Both the base unit and handset have levels of operation at which  
time only certain procedures or functions can be performed.  
These levels or modes of operation will be referred to throughout  
this manual and vary from base unit to handset.  
Battery Replacement  
Base Operation Modes  
Your EnGenius phone system uses rechargeable Nickel Metal  
Hydride (Ni-MH) battery packs. Each battery provides up to  
three hours of talk-time, based on range, terrain and  
environmental conditions, or up to 40 hours of standby time.  
These high performance battery packs have an average life  
span of about 300 charges (a charge is defined as going from  
empty to fully charged). Additional or replacement new SN-920  
ULTRA battery packs are available as part number: SN-920  
ULTRA-BA.  
The base unit operates in three different modes: IDLE, TALK, and  
REGISTRATION.  
IDLE MODE- this is the default mode. The intercom and volume  
keys are active in IDLE mode. The POWER LED is red.  
TALK MODE- the base operates in this mode during an  
incoming or outgoing intercom call and an incoming or outgoing  
phone call. Volume key is active in TALK mode. POWER, IN USE  
and INTERCOM (during an intercom call) LEDs are red.  
CAUTION! Danger of explosion if battery is incorrectly  
replaced. Replace only with the same or equivalent type  
recommended by the manufacturer. Dispose of used  
batteries according to the manufacturer's instructions.  
REGISTRATION MODE - the base enters this mode by  
simultaneously holding down the intercom and volume keys for  
three seconds. There are no active base unit keys once this mode  
has been entered. The IN USE and POWER LEDs are illuminated.  
The IN USE LED will come on and stay active for approximately  
30 seconds and then turn off.  
CAUTION! Do not open the plastic battery pack encasing.  
Handset Operation Modes  
The handset operates in one of five different modes: IDLE,  
MENU, TALK, REGISTRATION and CRADLE.  
~16~  
~15~  
IDLE MODE  
*
*
In MENU mode, the handset  
settings and information  
contained in memory can be  
changed. (For example: the Caller  
ID log and Phone Directory).  
This is the default operating mode.  
* The LCD will show the following  
screen and icon placement in the  
IDLE mode:  
EnGenius  
SN-920  
If the handset remains inactive in MENU mode for 30 seconds  
(no keys are pressed or no incoming calls), it will exit MENU  
mode and return to IDLE mode  
REDIAL  
MENU  
* If there is no on-going activity, the  
handset automatically goes into  
SLEEP/IDLE mode to save battery  
power.  
NOTE: The functions available through the MENU  
selection are covered in greater detail under Handset  
Menu Options.  
* The handset can be turned off  
completely by holding down the  
END key for 3 seconds.  
TALK MODE  
*
When the handset is in IDLE mode,  
pressing the TALK key or answering  
an incoming or intercom call will  
activate TALK Mode.  
NOTE: The idle screen display(custom name) can be  
edited (in the menu mode) with the handset owner's name  
or other custom greeting.  
*
The screen will look like this in  
TALK Mode:  
The 2-digit number near the top center of the LCD shows  
the handset's ID.  
00:00:08  
Volume  
5
HOLD  
MUTE  
MENU MODE  
NOTE: In the TALK mode the TALK key functions as a  
FLASH key. Pressing the TALK key will temporarily place  
the call on hold while answering another call with the Call  
Waiting feature. Pressing the TALK key again will return you  
to the original call. Call Waiting requires telephone service  
provider subscription.  
Main Menu: ¡õ ¡ô  
1:KEY GUARD  
2:DIRECTORY  
*
*
Pressing the RIGHT SOFT FUNCTION  
key activates MENU mode.  
3:CALLER ID  
4:SOUNDS  
5:SETTINGS  
6:REGISTER  
The screen will look like this in MENU  
Mode:  
~17~  
~18~  
REGISTRATION MODE  
Making Calls  
* Do not register your handset if it has been registered at the  
factory. If, when you first turn on the phone, "00" is displayed  
You can enter a phone number before or after connecting to dial  
tone. An available line is automatically located by the handset, but  
to select a particular line intercom the base for the line first, press  
END, then dial.  
near the top center of the LCD (to the right of the  
the handset has not been registered at the factory.  
icon),  
* Specific instructions on how to register the handset are  
covered in detail under Handset / Base Registration in the  
Advanced Operations section.  
Manual Dial(Pre-Dial Tone)  
ENTERING A NUMBER BEFORE CONNECTING TO  
DIAL TONE  
Selecting a phone number before connecting to dial tone offers  
the advantage of reaching the correct party with the first phone  
call.  
* If the handset is not registered  
with the base unit, any attempt  
Station not  
to make an outgoing call or  
registered  
One of the following three methods may be used:  
intercom call to another handset  
*
*
*
From the IDLE mode, enter the number  
you wish to call. The number you input  
will appear on the handset screen as  
typed. For example, the number  
555-1221 would appear as:  
will fail. The LCD will read:  
5551221_  
DELETE  
CRADLE MODE  
CLEAR  
* Placing the handset into the charger  
cradle activates the handset CRADLE  
mode.  
If an incorrect number has been entered,  
select the CLEAR option by pressing the  
RIGHT SOFT FUNCTION key to clear the  
entire number, then re-enter the number  
you wish  
* While in the CRADLE mode, the battery  
charging unit recharges the handset  
battery pack.  
The DELETE option is selected by  
pressing the LEFT SOFT FUNCTION  
key. DELETE will delete one digit  
at a time from right to left, similar  
to a backspace key  
Connecting to  
base 1 Line  
* An incoming or intercom call while  
in the CRADLE mode will generate  
this screen:  
Incoming Call  
On Base 1  
SILENT  
*
*
When the correct number is displayed  
on the screen, press TALK to complete  
the call  
Dialing  
5551221  
* Removing the handset from the  
cradle during an incoming call  
automatically answers the call and  
places the handset in TALK Mode.  
You will hear a dial tone and see the  
following three screens as the number is  
dialed:  
00:00:08  
Volume: 5  
* Placing the handset in the cradle  
or pressing END will end a call.  
HOLD  
MUTE  
~19~  
~20~  
*
*
*
From IDLE mode, press the RIGHT  
SOFT FUNCTION key to select the  
MENU option.  
Manual Dial(Post-Dial Tone)  
ENTERING A NUMBER AFTER CONNECTING TO  
DIAL TONE  
While the handset is in the IDLE mode, you can press TALK to  
make a call. There are three ways to make a call in the TALK  
Mode:  
While in the Main Menu, select the  
directory scolling option by pressing  
the 2 key.  
Smith  
5551212  
ADD  
OPTION  
Information stored in location 01 will  
be displayed first. Use the Up or  
Down arrows to scroll through the  
directory to locate the number of  
your choice.  
* When dial tone is heard and  
the handset is waiting for a phone  
VOLUME:  
5
number to be entered, the following  
screen will appear:  
REDIAL MEMORY  
* Enter the desired phone number  
from the numbered key pad. The  
screen will show the following  
display:  
*
*
Press TALK to dial the phone  
number displayed.  
5551222  
When the handset has dialed the  
selected phone number, the screen  
will display:  
* After a number is dialed, this  
screen will be displayed:  
00:00:00  
VOLUME:  
5
00:00:00  
VOLUME:  
HOLD  
5
HOLD  
MUTE  
MUTE  
Redial  
*
While in the TALK mode, press the  
LEFT SOFT FUNCTION key to s elect  
the REDIAL option. The following  
screen will be displayed:  
NOTE: See Directory View Mode for additional instructions  
on how to use the phone directory feature.  
DIALING  
5552222  
If the handset is unable to link to the base unit, it will return  
to IDLE mode. The handset will display "No Connection" for  
five seconds or until a key is pressed.  
* The last number dialed will be re-  
dialed  
Directory Dial  
Memory Dial  
*
To call a number stored in the Phone  
Directory, you can access the Phone  
Directory log by entering the menu or  
you can simply press the Up or Down  
Scrolling Arrows to access the Phone  
*
In the TALK mode, the following  
screen will be displayed:  
VOLUME:  
5
REDIAL MEMORY  
* To select MEMORY DIAL, press the  
RIGHT SOFT FUNCTION key.  
~21~  
~22~  
* The following screen will appear:  
Receiving an incoming call  
without Caller ID service  
Incoming Call  
On Base 1  
SILENT  
* Handset LCD shows:  
* Enter the 2 digit Phone Directory  
index code (e.g. 1= 01)for the stored  
phone number.  
* Handset is off the cradle-No  
caller ID service  
* The phone number stored in the  
location will be dialed.  
Receiving an incoming call with Caller ID  
service **  
NOTE: Telephone numbers stored in the Phone Directory  
have been indexed with a number from 01 to 30. To access  
the correct index number or location, follow these steps:  
* Caller ID service, but the ID has  
been blocked by the caller:  
Private Name  
Private #  
SILENT  
For example, if the location is 3, press 0 then 3.  
If the index number is 12, press 1 then 2.  
* Caller ID service, but not supported  
by the originating party:  
Unknown Name  
Unknown  
SILENT  
Answering Calls  
All handsets that have been registered for use with the base unit,  
and are in the IDLE mode, will ring when an incoming call is  
received. The handset can be set to either ring or vibrate with an  
incoming call.  
* Caller ID service, but only the  
number has been transmitted:  
Private Name  
555-1212  
SILENT  
* Caller ID service, all information  
has been transmitted:  
Hayter, S  
555-1212  
SILENT  
NOTE: Under SETTINGS, the user has the option of  
receiving incoming/intercom/transferred calls from 1 to 4  
base units. This option is accessed via the Call Manager  
function, under SETTING. Depending upon number of  
base units the handset is registered to.  
~23~  
~24~  
Handset in Charging Cradle  
Pick-up handset from charging cradle to answer the call.  
Voice Volume  
Adjusting the volume on the handset can be done only during a  
call or when in the TALK Mode.  
Handset not in Charging Cradle  
Press "TALK", "2-WAY", or any dialing key to accept the  
incoming call.  
* When in the TALK Mode, the volume control button on the left  
side of the handset can be used to adjust the volume to 6  
different levels.  
* Volume level 3 is set as default.  
NOTE  
:
* The top button increases volume and the lower button  
decreases volume.  
The first handset to answer a call will connect to the base  
unit and will operate in TALK mode. Other registered  
handsets will be locked out of the call. However they will  
still be able to participate in handset to handset calls or  
receive the call if transferred.  
* The screen during volume adjustment  
VOLUME:  
5
displays the following:  
REDIAL MEMORY  
Placing a Call On-Hold  
SILENT feature  
00:00:55  
VOLUME:  
While an incoming telephone call is ringing the handset, the  
SILENT soft button feature can be selected to silence the ring  
without answering or hanging up on the caller. The call will remain  
on the handset until answered by another handset or the caller  
hangs up. The call can be answered, while in the silent mode, by  
pressing the TALK button.  
1. When a call is in progress it can be  
put on hold by pressing the LEFT  
SOFT FUNCTION key which selects  
the HOLD option:  
5
HOLD  
MUTE  
00:00:00  
Base 1 on Hold  
UNHOLD MENU  
The display will then show:  
** Caller ID service must be ordered from your local phone  
company for these screen displays to function. Services may  
vary in your area.  
00:00:55  
VOLUME:  
2. To bring the call back on line, press  
the LEFT SOFT FUNCTION key again.  
The display will return to this screen:  
5
HOLD  
MUTE  
The handset will double beep three times every 30  
seconds when a call is on hold as a reminder that you  
~25~  
~26~  
Picking up a Call on Hold  
NOTE: When MUTE is activated (ON), the handset user  
cannot be heard by the caller, but the user can still hear the  
caller. The MUTE feature is automatically turned off when  
the call is ended.  
The handset that placed the call on-  
hold, can simply take the call off-hold  
by pressing the LEFT SOFT FUNCTION  
key. Another registered handset can  
pick up the call on hold by pressing 2-  
WAY and the base ID (ie:01), then  
choosing the "UNHOLD" option.  
Call Waiting: Receiving a Second Call  
NOTE: The base unit will maintain the communications  
link with the incoming call as long as it is on hold. No  
other outgoing call or page from the base can be  
completed until the call on hold is ended by the handset  
or has timed out (about 4 minutes).  
If you have Call Waiting service through your telephone company  
and you wish to take a second incoming call, you will use the  
FLASH feature.  
1. In the TALK mode, the TALK key operates as a FLASH function  
allowing you to place the first call on hold and answer the  
second call. Unlike when using the HOLD feature, the LCD will  
not change to reflect that the first call is "temporarily on hold."  
Muting a Call  
2. Pressing TALK again will return you to the original call, placing  
the second call on hold .  
A call must be in the TALK mode  
to select the MUTE function.  
00:00:00  
VOLUME:  
HOLD  
3. You can terminate either call by pressing END during the call.  
5
MUTE  
1. Use the RIGHT SOFT FUNCTION  
key to select MUTE.  
Transferring a Call  
The display will then show:  
00:00:00  
Call Muted  
Calls can be transferred between registered handsets while a  
phone call is in progress.  
UNMUTE  
1. During an active call, a transfer can be initiated by pressing  
the 2-WAY key on the originating handset.  
2. To remove MUTE, press the : LEFT  
SOFT FUNCTION key again.  
~27~  
~28~  
2. The originating handset LCD will  
show a prompt for the target  
handset ID number:  
NOTE: A handset ID number is invalid if:  
* The number is 00  
00:00:00  
Enter  
Extension #: ??  
The call transfer can be  
cancelled at any point by  
pressing END  
* The number is the same as the originating handset  
* The target handset is not registered with the base unit  
3. Enter the ID number of the  
target handset.  
Transferring Calls Using the Hold Option  
* The call will be transferred to the  
target handset:  
Incoming Call  
On Base 1  
SILENT  
If you wish to announce the call that you are about to transfer,  
follow the steps below.  
* The target handset will ring with a  
distinctive ring, signaling an incoming  
call.  
1. During an active call, place the  
call on hold by pressing the LEFT  
SOFT FUNCTION key.  
NOTE: Distinctive rings patterns:  
1 long ring - Transferred call, 2  
short rings - Incoming telephone  
call, 3 short rings - Intercom / 2-  
Way radio call.  
* The LCD will then display the  
following screen:  
00:00:00  
Base I on Hold  
UNHOLD MENU  
2. Press the 2-WAY key.  
* The target handset LCD will show the  
following readout:  
* The originating handset LCD will  
00:00:15  
Invalid  
Retry=2 WAY  
show a prompt for the target  
00:00:00  
handset ID number:  
Enter  
EXTENSION #:??  
* The handset to handset call can be  
cancelled at this point by pressing  
END  
NOTE: If the target handset  
does not respond within 20  
seconds, the call is transferred  
back to the originating handset.  
If an invalid handset ID number  
has been entered, an error  
message will be displayed:  
3. Enter the ID number of the target  
handset.  
* The target handset will ring and the  
screen will light up, signaling an incoming  
call  
Repeat steps 1-3.  
~29~  
~30~  
* The target handset LC D will show  
the following readout:  
ADVANCED OPERATIONS  
Intercom from  
Handset 12  
SILENT  
Digital 2-Way Radio Mode  
* Upon answering, the originating  
and target handset users can talk.  
Handset to Handset Calls  
The EnGenius SN-920 ULTRA Industrial Cordless Phone System  
offers private, 2-way radio calls from handset to handset, even  
when handsets are beyond the range of the base unit. 2-way or  
intercom calls can be placed from or to base units and handsets.  
4. Pressing th RIGHT SOFT FUNCTION  
key on the handset will select the  
"XFER" function, initiating transferring  
the call to target handset.  
00:00:30  
Volume:  
MUTE  
3
XFER  
Intercom calls can be established between a handset and an  
available and registered base unit or second handset. Handset-  
to-Handset (2-way Radio) communication can be achieved  
anywhere providing the two communicating handsets are within  
range of each other.  
5. Pressing END will terminate a  
handset to handset call, the  
originating handset will then display:  
Base I on Hold  
UNHOLD MENU  
Disconnecting Calls  
1. To initiate a handset to handset call  
From the TALK mode, you can end a  
call by pressing END or by placing the  
handset in the cradle. The handset will  
return to the IDLE mode.  
press the 2-WAY key and enter the  
Enter  
Extension # ??  
"extension" ID number desired.  
(The extension number or handset  
ID number is the 2 digit number  
located to the right of the  
icon):  
The LCD will show the following:  
* The LCD will then display this screen:  
EnGenius  
SN-920  
Paging  
extension#:11  
REDIAL  
MENU  
* Once the voice link is successfully  
established, the handsets' LCD will  
display:  
Volume:  
MUTE  
5
2. The 2-WAY call can be terminated  
by either handset, at any time,  
pressing END.  
~31~  
~32~  
Paging from Base to Handset  
Paging from Handset to Base  
1. Pressing the base unit PAGE or  
INTERCOM key, will page all  
For a handset to intercom a base unit, follow the steps below:  
1. On the handset press 2-WAY.  
Intercom from  
Base 1  
SILENT  
registered handsets. The first  
handset to answer the page will  
establish a voice link with the base.  
2. At the extension prompt, input the 2  
digit number for the base unit which  
will be a 0 followed by the base unit  
number of 1, 2, 3 or 4.  
Enter  
Extension # ??  
2. The INTERCOM LED will flash until a  
handset responds. The light will stay  
lit until the link is terminated.  
3. The handset LCD will show a paging  
prompt:  
3. The base unit will page for 15  
seconds, then terminate the page  
if no handset responds.  
Paging  
extension#:01  
4. Before a handset answers, the page  
can be cancelled from the base by  
pressing PAGE again. How ever,  
once a handset answers, only the  
answering handset can end the  
intercom call.  
4. The base will ring once, then  
automatically connect the intercom  
call from a handset.  
Answer Incoming Calls with a Handset to Base  
Intercom Call in progress  
There are three options for the handset:  
1. Press TALK to switch to the incoming call.  
NOTE: A page to a handset cannot be initiated from the  
base while an incoming call is ringing into the system. The  
IN USE LED flashes to indicate an incoming call is in  
progress.  
2. Press END to terminate the intercom call and allow the  
incoming call to ring on all handsets.  
3. Do nothing and ignore the incoming phone call.  
~33~  
~34~  
Main Menu Function Chart  
Base Unit Options  
Ring Volume  
1. When the base unit is not in use (TALK or INTERCOM mode),  
the VOLUME key will control the ring volume.  
2. There are 4 ring volume levels: low, medium, high and off.  
Pressing the VOLUME key will move the volume to the next  
Level:  
LOW  
MEDIUM  
HIGH  
OFF  
LOW  
NOTE: A ringing volume tone will sound briefly to indicate  
the ringer volume level selected.  
Voice Volume  
1. While the base is INTERCOM mode, the VOLUME key will  
control the voice volume.  
2. The 3 levels of voice volume are: low, medium and high. Each  
time the VOLUME key is pressed the volume will be adjusted to  
the next level until the maximum level is reached and then it will  
return to low again:  
LOW  
MEDIUM  
HIGH  
LOW.  
~35~  
~36~  
3. Place base unit into REGISTRATION mode by pressing and  
holding the VOLUME and PAGE buttons at the same time  
until you hear a single beep (about 3 seconds). The red "In-  
Use" light will come on. Handset registration must be  
performed within 30 seconds after entering the registration  
mode.  
Handset / Base Registration  
Main Menu Options  
When the handset is in the IDLE mode, or when a call is on hold,  
the Main Menu can be accessed by pressing the RIGHT SOFT  
FUNCTION key.  
Once in the main menu, a list of  
Main Menu: ¡õ ¡ô  
4. Pressing the RIGHT SOFT key, on the handset, selects the  
MENU function.  
available options will be displayed,  
1:KEY GUARD  
2:DIRECTORY  
two menu options at a time as shown:  
3:CALLER ID  
4:SOUNDS  
5:SETTINGS  
6:REGISTER  
1. Use the  
or  
scrolling keys  
5. Press the number "  
6
" key on the handset keypad, this will  
to view all of the menu options.  
place the handset into the registration menu.  
2. At any time while in the Main Menu, an option can be selected  
by using the corresponding number from the keypad.  
6. Press the number "1 " key on the handset keypad, this  
completes the handset registration.  
Registration  
7. Repeat steps 3 through 6 for each handset you want to  
register to that base.  
Your handset(s), if purchased as a system, is pre-registered at the  
factory and does not need to be re-registered to the base unit  
purchased with the handset. Additional handset displaying "00" as  
their handset ID must be registered to the base unit. Charge the  
handset battery fully before registering.  
8. The result of the registration or deregistration procedure is  
displayed on the LCD for 5 seconds. There are 4 possible  
results:  
Each base can have 9 handsets primarily registered to it, and each  
handset can be registered to 4 base units. Valid handset ID  
numbers will be 11-19, 21-29, 31-39 and 41-49, with the first digit  
indicating the base ID number and the second digit indicating the  
handset number. The handset ID number does not change after  
primary registration for handsets that are registered to a secondary  
base unit.  
* Registration is successful.  
Reg OK  
New ID = X  
* Failed registration or deregistration.  
Base failed to respond to handset.  
Handset Registration  
1. Plug in the base unit to AC power and place a fully charged  
Steps must be repeated to retry  
procedure.  
No connection  
Table full  
battery pack into the new handset.  
* Base has already registered  
maximum number of hand sets (9)  
it can support. A handset must  
be deregistered before a new  
one can be added to the system.  
2. Verify base unit's power light is on and turn on the handset  
power by pressing and holding the END key for 2 seconds.  
Each base can have 9 handsets primarily registered to it, and each  
handset can be registered to 4 base units. Valid handset ID  
numbers will be 11-19, 21-29, 31-39 and 41-49, with the first digit  
indicating the base ID number and the second digit indicating the  
handset number. The handset ID number does not change after  
primary registration for handsets that are registered to a secondary  
base unit.  
~37~  
~38~  
* Handset registered to a base with same ID.  
4. Press the LEFT SOFT FUNCTION  
key for "YES ."  
ID Conflict  
Base X  
9. Press END to return to the handset  
main menu.  
5. Deregistration is successful.  
Dereg from  
all bases  
NOTE 1: Upon successful registration, your handset will  
display "Reg OK New ID =  
The handset has now been de-registered  
from all base units. The handset ID number  
will be reset to "00" as seen in the middle  
of the top LCD line.  
"
NOTE 2: Your handset will automatically exit the  
REGISTRATION mode after 30 seconds.  
De-Registering a Handset from a Single  
Base Unit  
NOTE 3: You can register your handset to a maximum of 4  
base units. The handset ID number in the middle  
of the top line of the handset display will not  
change after registering the first base unit  
(known as the primary base unit).  
1. Press and hold the VOLUME and PAGE buttons on the base  
the handset is to be de-registered from until there is a beep.  
2. Press the RIGHT SOFT FUNCTION key to select MENU  
.
3. Press the "  
4. Press the "  
6
" key to select the register option.  
2" key to select DEREGISTER. The LCD will read:  
" Dereg from base X " when de-registration is complete.  
SECURITY FUNCTION: A third option is available for  
deregistering all the handsets at once and generating a  
new base ID code (system registration reset). This option  
Register a Second, Third or Fourth Base Unit  
can be selected by pressing "MENU", "6", "3 ", then enter  
NOTE: A handset can be registered to a maximum of 4  
base units. All base units that come from the factory are  
registered as base unit 01.  
a new base number (1-4). Both the handset and base  
must be in the registration mode. All handsets registered to  
this base unit will no longer have access to this base  
without being re-registered to this base again.  
NOTE: If there is more than one base unit and a handset  
is to be registered to more than one base unit, the base  
unit's identification number must be changed from factory  
default number of "1" to either "2", "3", or "4".  
De-Registering a Handset from all Base Units  
1. Press the RIGHT SOFT FUNCTION key to select MENU  
.
2. Press the "  
6
" key to select the REGISTER option.  
1. Plug in the new base unit to AC power and place a fully  
charged battery pack into the handset.  
3. Press the "  
4
" key to select  
Dereg from  
all bases?  
RESET HAND. The LCD will  
display the following screen:  
2. Verify base unit's power light is on and turn on the handset  
power by pressing and holding the END key for 2 seconds.  
YES  
NO  
~39~  
~40~  
3. Place base unit into REGISTRATION mode by pressing and  
holding the VOLUME and PAGE buttons at the same time  
until you hear a single beep (about 3 seconds).  
The red "In-Use" light will come on. Handset registration must  
be preformed within 30 seconds after entering the registration  
Mode.  
Handset Menu Options  
Key Guard  
Press "MENU", "1" to set KEY GUARD.  
1. To access the KEY GUARD option from the IDLE mode, press  
the RIGHT SOFT FUNCTION key to select the MENU option.  
4. Pressing the RIGHT SOFT BUTTON, on the handset, selects  
the MENU function.  
2. While in the MAIN MENU press the  
"1" key to select KEY GUARD:  
5. Press the number "6" button on  
Main Menu: ¡õ ¡ô  
the handset keypad, this will  
place the handset into the  
registration menu.  
1:KEY GUARD  
2:DIRECTORY  
Reg Menu  
1. Register  
2. Deregister  
3:CALLER ID  
4:SOUNDS  
5:SETTINGS  
6:REGISTER  
3. Reset Base  
4. Reset Hand  
6. Press the number "  
3" button on  
the handset keypad.  
3. Selecting the KEY GUARD option  
LOCKS the keypad from use. The  
7. The handset Display will now  
request that you "Enter base ID  
(1-4): *"  
Keypad  
Locked  
Unlock  
screen will display the following:  
Enter base  
ID (1-4): *  
4. To unlock the keypad press the  
8. Enter a number "1", "2", "3", or  
"4" from the keypad. Choose a  
base ID number different from  
base ID number you are already  
using.  
LEFT SOFT FUNCTION key. The  
Press 1 to  
confirm  
UNLOCK  
screen will display the following:  
5. Press the "1" key to confirm unlocking  
the keypad.  
9. Repeat steps 1 through 8 for  
each new base you want to  
register.  
Directory  
This feature allows you to store up to 30 frequently used  
telephone numbers (up to 20 digits each) and names (up to 14  
characters each) in a directory that resides in the handset  
memory. Entries in the Phone Directory may be viewed or edited  
at any time. The Phone Directory may be viewed by pressing the  
NOTE:Upon successfully changing the base ID number,  
the display will say "Base ID = *, Dereg All." This means  
that you have successfully created a new identification  
number for that base unit. All handsets previously  
or  
arrow keys from the idle mode.  
registered to that base unit (if any) were de-registered. You  
may now begin registering handsets to the base unit.  
Follow steps 3 through 6 of Handset Registration section.  
~41~  
~42~  
DIRECTORY VIEW MODE  
DIRECTORY EDIT MODE  
Press "MENU", "2" to access Directory screen  
1. To view the Directory from the IDLE  
mode, press the RIGHT SOFT  
FUNCTION key to select the  
MENU option.  
While in the DIRECTORY VIEW mode,  
the LCD will display the following screen:  
Jane Doe  
5551212  
ADD  
To enter the DIRECTORY EDIT mode,  
either ADD or OPTION must be selected.  
OPTION  
ADD  
2. While in the Main Menu, press  
the "2 " key to select DIRECTORY:  
Main Menu: ¡õ ¡ô  
1:KEY GUARD  
2:DIRECTORY  
* Press the LEFT SOFT FUNCTION  
key to select ADD. This choice will  
allow an entry to be added to the  
Phone Directory.  
3. Information in the Phone Directory is  
stored vertically, as shown in Table 1  
below. The up and down arrow keys  
are used to move through the directory  
records.  
3:CALLER ID  
4:SOUNDS  
5:SETTINGS  
6:REGISTER  
* If the directory is full, the following  
will be displayed on the LCD:  
Memory full  
OK  
Table 1  
Index Code  
Information  
* To return to the DIRECTORY VIEW  
mode, press the LEFT SOFT  
FUNCTION key.  
Name # 1  
01  
Telephone # 1  
Name # 2  
02  
Telephone # 2  
* If there are available spaces, the first  
empty space will be accessed  
automatically and the following  
screen will appear:  
Number?  
SAVE  
30  
Name # 30  
DELETE  
Telephone # 30  
* If information is to be stored in a  
specific location, use the  
Note: Press the RIGHT SOFT BUTTON and enter the Index  
Code to dial the phone directory number.  
scrolling keys to find the correct  
location for the new information.  
The location number will appear as  
a 2 digit number to the left of the  
battery icon.  
~43~  
~44~  
* Select ADD again using the LEFT  
SOFT FUNCTION key. The following  
screen will then appear:  
4. To enter the letters of a name, press  
the corresponding keypad number  
one or more times depending on  
the order to the characters on the  
key. See Table 2 for a listing of  
available characters that can be  
used in the name field.  
Number?  
SAVE  
DELETE  
1.Enter a new phone number  
by pressing the corresponding  
keypad number key once.  
Note: The following characters  
require a special key combination:  
For example: press "2" once for the  
letter "A," twice for the letter "B," etc.  
Space: press the # key two times  
(##).  
NOTE: In the name editing mode, as indicated on the LCD  
prompt, all letters will automatically be entered in the upper  
case. Since this is the default setting, using the * key will  
then allow you to enter lower case letters. This function will  
stay locked in the lower case mode until the * key is  
pressed again, or the name edit mode is terminated.  
Dash: press the # key three times  
(###).  
2. Press the LEFT SOFT FUNCTION  
key to SAVE the phone number.  
OR  
To correct an incorrect entry, press  
the RIGHT SOFT FUNCTION key to  
select the DELETE option. DELETE  
will delete one number at a time  
from right to left.  
NOTE: Each time you enter a character, the cursor  
automatically advances to the next character field as long  
as you press a different keypad key to enter each character.  
However, if you need to press a keypad key two or more  
times to enter consecutive characters, you need to first  
3. A prompt will appear to enter a name  
that goes with the phone number.  
The name field can be left blank by  
selecting SAVE with the LEFT SOFT  
FUNCTION key.  
press the  
key to advance the cursor to the next  
character field. Selecting DELETE with the RIGHT SOFT  
Name?  
*=Change Case  
BUTTON or pressing the  
cursor to the previous field. The  
cursor.  
key will backspace the  
SAVE DELETE  
will advance the  
NOTE: The directory will store a name and a phone  
number, or just a phone number, but not a name by itself.  
5. When the name is entered correctly, press the LEFT SOFT  
FUNCTION key to select SAVE. The new entry will be displayed  
on the screen and the DIRECTORY VIEW mode will  
automatically be activated.  
~45~  
~46~  
OPTION  
Table 2  
Key  
1
Characters  
'+ ,. * ( ) & 1  
A B C C 2  
Choosing OPTION while in the DIRECTORY EDIT mode allows a  
directory record to be edited, deleted or a number to be viewed.  
2
D E F 3  
G H I 4  
J K L 5  
3
4
5
6
7
8
9
0
*
Press RIGHT SOFT FUNCTION key  
to select OPTION. The following screen  
Options¡õ ¡ô  
1:Edit  
2:Clear Entry  
will be displayed:  
~
M N O N 6  
P Q R S 7  
T U V 8  
3:View Number  
W X Y Z 9  
0
Edit Option  
TOGGLES CASE  
SPACE -  
This option allows a phone record to be changed.  
#
PAUSE  
1. Select the "1" key from the keypad.  
The following screen will be  
**  
5551212  
displayed:  
SAVE  
DELETE  
~
NOTE:Unique character Key 2: C, Key 6: N  
2. Use the RIGHT SOFT FUNCTION  
key to delete the phone number or  
simply type the new number over the  
old entry.  
Example: In the DIRECTORY EDIT mode, to enter the name  
"Jane Doe" use the following key sequence:  
3. If a name is a part of the record, you  
will receive the following prompt:  
5 (J) * 2 (a) 66 (n) 33 (e) # (space) * 3 (D) * 666 (o) 33 (e)  
JANE DOE  
* = Change Case  
SAVE DELETE  
~47~  
~48~  
Clear Entry Option  
4. The cursor will appear under the first  
letter of the name. Type new  
This option allows a record to be completely removed from the  
Phone Directory.  
information over the existing name  
or press the RIGHT SOFT  
FUNCTION key to select DELETE.  
1. While in the Options Menu press the  
"2" key to select clear entry:  
Options  
1:Edit  
2:Clear Entry  
3:View Number  
NOTE: Selecting DELETE will move the cursor to the far  
right edge of the LCD screen. Pressing the RIGHT SOFT  
FUNCTION key repeatedly will move the cursor right to left  
across the LCD screen, deleting each letter above cursor.  
2. At this point, the record previously  
accessed while in the DIRECTORY  
VIEW mode can be deleted by  
Entry?  
pressing the LEFT SOFT FUNCTION  
YES  
key to select YES as shown on the  
LCD screen:  
5. Once the new information is entered,  
press the LEFT SOFT FUNCTION  
key to save the new entry.  
3. Deleting the records will bring up  
the following prompt, at which time  
Empty  
a new record can be added to the  
directory (refer to steps under ADD) :  
ADD  
6. If the name is unchanged press the  
LEFT SOFT FUNCTION key to re-  
4. S electing NO will return the handset  
to the DIRECTORY VIEW mode.  
JANE DOE  
5551212  
save and exit to the DIRECTORY  
SAVE  
DELETE  
View Option  
This option allow a record to be viewed in the phone directory.  
Caller ID  
To use this option you must first subscribe to the Caller  
ID service offered by your local telephone company.  
Caller ID information will then appear on the LCD and also be  
stored automatically in the handset for later retrieval.  
~49~  
~50~  
Press "MENU", "3" to access Caller ID screen.  
1. From the IDLE mode, press the  
RIGHT SOFT FUNCTION key to  
6. Date and time information can be  
viewed by pressing the LEFT  
SOFT FUNCTION key:  
7145551212  
09/02 11:12  
Main Menu: ¡õ ¡ô  
select MENU.  
Delete  
Name  
1:KEY GUARD  
2:DIRECTORY  
2. To access the Caller ID information  
stored in the handset, press the  
"3" key from the keypad to select  
Caller ID.  
3:CALLER ID  
4:SOUNDS  
5:SETTINGS  
6:REGISTER  
NOTE: Upon viewing the Caller ID log information, the  
number to the right of the Caller ID envelope indicates  
the Caller ID log location number (newer messages  
have smaller log numbers).  
NOTE: After entering the Caller menu, the LCD screen  
will show the number of "New calls" and "Old calls"  
since the last time the Caller ID was checked.  
7. The displayed information may be  
deleted with the RIGHT SOFT  
Delete?  
FUNCTION key. The display will  
3. Press the  
most recent call or the  
to view the oldest call information:  
key to view the  
show:  
NO  
YES  
key  
1 New call  
5 Old calls  
View:¡õ ¡ô  
8. Press the LEFT SOFT FUNCTION  
key to confirm the deletion, or  
press the RIGHT SOFT FUNCTION  
key to cancel the command.  
NOTE: Caller ID information is stored in a table with  
the newest entry on the top of the table. Using the  
to view the Caller ID log ensures starting at the "top" of  
the table.  
NOTE: Once the caller ID capacity (30 records) has been  
reached, the oldest record is removed from the table.  
4. The Caller ID log will store up to  
three information fields:  
7145551212  
Name  
* Caller phone number, if transmitted.  
Time  
Delete  
9.While in the CALLER ID VIEW mode, the displayed number can  
be dialed by pressing TALK.  
* Caller name, if transmitted.  
* Date and time stamp.  
10.Press END to return to the Main Menu.  
5. The first Caller ID screen will  
display the first two informational fields.  
~51~  
~52~  
Caller ID with Call Waiting Option  
5. Ring levels are: HIGH, LOW and  
VIBRATE. Use the  
scrolling keys  
To make use of this option you must subscribe to both Call  
to select ring level. Press the LEFT  
SOFT FUNCTION key to SAVE  
setting.  
Waiting and Caller ID service with your local telephone company.  
* When on a call, you will be alerted to an incoming call with a  
short beep. The phone number and name of the incoming  
caller will be displayed simultaneously.  
6. Selecting END returns handset  
to the Sounds Menu.  
* You can place the first call on hold and answer the second  
call by pressing TALK. Pressing TALK again will switch back  
to the first call.  
Ring Type  
Press "MENU", "4" , "2" to access Ring Type menu.  
One of four distinctive ring tones may be selected for the handset  
by pressing the  
or  
scrolling keys and pressing the  
LEFT SOFT BUTTON to save.  
Sound  
Key Volume  
Ring Volume  
Press "MENU", "4", "1" to access Ring  
Volume menu.  
Press "MENU", "4" , "3" to access Key Volume menu.  
The key volume is the loudness of the sound of the keys when  
pressed. Choices are: HIGH, LOW and OFF.  
1. From the IDLE mode press the  
Main Menu: ¡õ ¡ô  
1:KEY GUARD  
2:DIRECTORY  
RIGHT SOFT FUNCTION key to  
enter the Main Menu:  
Key Tone  
Press "MENU", "4" , "4" to access Key Tone menu.  
The key tones are the type of sound that the keys produce when  
pressed. Choices are Tone 1, Tone 2, Tone 3 and Tone 4.  
3:CALLER ID  
4:SOUNDS  
5:SETTINGS  
6:REGISTER  
2. Select the SOUNDS option by  
pressing the "4" key from the  
keypad.  
Sounds Menu  
1.Ring Volume  
2.Ring Type  
3.Key Volume  
4.Key Volume Tone  
Settings (Setting Handset Preferences)  
3. Select RING VOLUME by pressing  
"1".  
This menu option can be used to set: local area code, dial mode,  
and the backlight. Selecting reset within this option allows you to  
reset these preferences (plus all sound settings) back to the  
factory settings. Custom Name is the name that appears on the  
LCD in the IDLE mode.  
4. Once in this option, the current ring  
volume level will be displayed on the  
second line of the LCD:  
Ring Volume¡ô ¡õ  
High  
SAVE  
~53~  
~54~  
Tone/Pulse Mode  
*
From the IDLE mode, press the  
RIGHT SOFT FUNCTION key  
to enter the Main Menu. Press  
the "5" key from the keypad to  
select SETTINGS.  
Main Menu: ¡õ ¡ô  
1:KEY GUARD  
2:DIRECTORY  
Press "MENU", "5", "2" to access Tone/Pulse screen.  
The handset may be set to either tone or pulse mode.  
3:CALLER ID  
4:SOUNDS  
5:SETTINGS  
6:REGISTER  
1. After selecting this option, the LCD  
will show the current setting as  
Dial Mode"¡õ ¡ô  
Tone  
SAVE  
shown:  
Area Code  
Press "MENU", "5", "1" to access Area code screen.  
By setting the local area code, when a  
telephone number is auto-dialed from the  
Caller ID containing the selected area code,  
the phone will not include the area code  
when the number is dialed.  
Use the  
scrolling keys to  
change the setting.  
Setting Menu¡õ ¡ô  
1:Area code  
2:Tone/Pulse  
2. Press the LEFT SOFT FUNCTION  
key to save the new dial mode or  
press END to return to the Settings  
Menu without saving.  
3:Backlight  
4:Reset  
5:Custom name  
6:Call Manager  
7:Contrast  
8:Dial Prefix  
Backlight  
1. When this option is selected, the  
local area code is displayed  
as shown:  
Press "MENU", "5", "3" to access Backlight screen.  
Move cursor:  
714  
¡õ ¡ô  
The length of time the backlight stays lit when the handset is in  
use may be set with three options: 8 sec, Off and On.  
The field for the area code has  
a maximum of three numbers.  
1. The  
scrolling keys may  
be used to choose one of the three  
options.  
2. The area code can be edited by typing  
the new numbers over the current digits.  
2. Press the LEFT SOFT FUNCTION  
key to save the new backlight setting  
or press END to return to the  
The  
key can be used to delete  
the number above the cursor and the  
Key can be used to move to the  
desired number.  
8 Sec  
SAVE  
Settings Menu without saving.  
3. Press the LEFT SOFT FUNCTION key  
to save the new area code setting or  
press END to return to the Settings  
Menu without saving the number.  
NOTE : It is recommended that the backlight be kept at the  
factory setting of 8 seconds. Leaving the backlight on will  
deplete the battery life more quickly.  
~55~  
~56~  
Reset  
1. Accessing this option displays the  
current name setting.  
EnGenius  
Press "MENU", "5", "4" to access Reset menu.  
Choosing this option allows the handset parameters (dial mode,  
backlight, ring and key tone settings and ring/voice volume) to be  
reset to the factory settings. Also, this option  
will delete all the Phone Directory entries and all the Caller ID  
entries.  
=Change Case  
*
SAVE  
Delete  
2. The custom name can then be  
edited by using the numbered  
keys on the keypad to overwrite  
the existing characters.  
1. The Reset parameters option LCD  
will show:  
Factory Set?  
3. In this option the second and third  
lines of the LCD can be used. The  
keys can be used to  
YES  
YES  
YES  
NO  
NO  
NO  
EnGenius  
SN-920  
SAVE  
2. The Reset DIR option LCD will show:  
move the cursor from one line to the  
other and from one side of the line  
to the other.  
Delete  
Delete all  
DIR entries  
4. Use LEFT SOFT FUNCTION key to  
save the new custom name or the  
RIGHT SOFT FUNCTION key to  
delete the name. END will return  
the handset to the Settings Menu.  
3. The CID option LCD will  
show:  
Delete all  
CID entries  
4. In all cases, press the LEFT  
SOFT FUNCTION key to  
select YES and the RIGHT  
SOFT FUNCTION key to  
select NO.  
NOTE: This procedure is similar to the phone directory  
name edit mode (see Table 2: Available Characters under  
Directory Option).  
5. Choosing YES, NO or the END key  
will return the handset to the Settings  
Menu.  
Call Manager  
Press "MENU", "5", "6" to access Call Manager screen.  
This option allows the handset to be set to receive all incoming,  
transferred and 2 - Way radio calls OR just transferred and 2 -Way  
radio calls. The option is selectable by base (1 to 4).  
Custom Name  
Press "MENU", "5", "5" to access Custom name screen.  
This option allows either a name or a greeting to be selected that  
will be displayed on the LCD in IDLE mode or when the handset  
is turned on.  
1. Once in the Settings Menu press the  
"6" key from the keypad to select the  
Call Manager option. The screen  
will display:  
Receive Calls  
from base 1:¡õ ¡ô  
SAVE Yes No  
~57~  
~58~  
2. The  
scrolling keys may  
Dial Prefix  
be used to select a base unit number  
from 1 to 4. Pressing the RIGHT SOFT  
Press "Menu", "5", "8" to access the Dial Prefix screen.  
Allows you to enter up to an eight-digit dialing prefix (i.e.:  
1010555 for long distance service).  
FUNCTION key moves the  
from  
YES to NO and back to YES in the  
selection process.  
Pressing the LEFT SOFT FUNCTION  
key will save the setting.  
Use the UP/DOWN scrolling keys to toggle between the Yes or  
No Dial Prefix default selection. Press the RIGHT SOFT  
FUNCTION key to select "Edit" then enter the Dial Prefix number  
via the keypad. Press the LEFT SOFT FUNCTION key to select  
"Save".  
3. Repeat the process until all base units  
from which calls are to be accepted  
have been selected for the handset.  
If you have elected to use a Dial Prefix, enter a phone number,  
prior establishing dial tone, then press the " TALK" Key. The  
screen will ask you "Use Prefix?" select "Yes" by pressing the LEFT  
SOFT FUNCTION key or select "No" by pressing the RIGHT SOFT  
FUNCTION key.  
Contrast  
Press "MENU", "5", "7" to access Contrast screen.  
This option adjusts the contrast  
for the handset's LCD screen.  
1. While in the Settings Menu, select  
the "7" key from the keypad. The  
LCD will display the current contrast  
setting:  
Contrast:12  
Adjust=¡õ ¡ô  
SAVE  
2. Use the  
scrolling keys to  
change the contrast setting from 1 to  
16 (1 is the lightest setting and 16 is  
darkest).  
3. The LEFT SOFT FUNCTION key will  
save the new setting. Press END to  
return the handset to the Settings  
Menu. Pressing END again returns  
the handset to the Main Menu.  
~59~  
~60~  
Product Specifications  
Important Safety Instructions  
BEFORE USING YOUR TELEPHONE EQUIPMENT, BASIC  
SAFETY INSTRUCTIONS SHOULD ALWAYS BE FOLLOWED TO  
REDUCE THE RISK OF FIRE, ELECTRIC SHOCK AND INJURY  
TO PERSONS AND DAMAGE TO PROPERTY.  
Cordless Safety Tips  
Your cordless phone gives you the freedom and flexibility to stay  
in touch while you move around. However, the safe and  
responsible use of the phone depends entirely on you. Avoid  
accidents by not reaching for the phone or talking on the phone if  
that distracts you from working safely. Your life and the lives of  
others are at stake.  
1. When using your cordless phone ensure your safety and the  
safety of others:  
Always watch where you are walking and standing.  
Don't let a phone call distract you from working safely.  
2. In an Emergency  
If an emergency occurs, dial 911. Remember: if you are in an  
area where your phone is searching or scanning for a signal or  
there is no signal, it is highly probable that a call to 911 will not  
go through. Locate the nearest landline phone and call for  
help.  
Cordless 911 calls may not automatically provide emergency  
personnel with your name, phone number or location. Tell the  
dispatcher:  
Your name and phone number, including area code.  
The nature of the emergency.  
Whether police, fire or medical assistance is needed.  
The exact location of the emergency, including cross streets,  
mileposts or landmarks.  
~61~  
~62~  
6. Slots or openings in the product's housing back, side and  
bottom, are provided for ventilation. These openings must not  
be blocked or covered. Placing the product on a bed,  
carpeting, or other similar surface may block these opening  
and should be avoided. This product should never be placed  
near or over a radiator or heat register. This product should not  
be placed in a built-in installation unless proper ventilation is  
provided.  
3. Power Outage  
In the event of a power outage, your cordless telephone will  
not allow you to make an outgoing call or take an incoming call.  
The cordless base station requires electricity for operation.  
You should have a telephone which does not require electricity  
available for use during power outages, or alternatively having  
proper backup power for the base station.  
4. Notice to Hearing Aid Wearers: This phone system is  
compatible with inductively coupled hearing aids.  
7. This product should be operated only from the type of power  
source indicated on the marking label. If you are not sure of  
the type of power supply to your home, consult your dealer or  
local power company.  
5. Notice to Cardiac Pacemaker Wearers: Preliminary studies  
done by FDA and others have shown that, although  
interference to the implanted cardiac pacemaker may occur  
when operating very closely, wireless telephones "do not seem  
to pose a significant problem for pacemaker wearers."  
However, until more is known, FDA suggests that people with  
pacemakers may want to take precautions when using or  
carrying a wireless telephone to ensure that there is ample  
distance between the telephone and the pacemaker.  
8. Do not overload wall outlets and extension cords as this can  
result in the risk of fire or electric shock.  
9. Never push objects of any kind into this product through  
housing slots as they may touch dangerous voltage points or  
short out parts that could result in the risk of fire, electric shock,  
or injury. Never spill liquid of any kind on this product.  
10. To reduce the risk of electric shock or burns, do not  
disassemble this product. Take this product to qualified  
service personnel when service or repair work is required.  
Opening or removing covers may expose you to dangerous  
voltages, electrical current or other risks. Incorrect  
reassembling of the product can cause electric shock when  
the product is subsequently used.  
Product Safety Tips  
1. Read and understand all instructions.  
2. Follow all warnings and instructions including those marked  
on the product.  
11. Warning: Changes or modifications to this product not  
expressly approved by EnGenius could void the warranty and  
the FCC authorization to operate the equipment.  
3. Unplug this product from the wall telephone jack and power  
outlet before cleaning. Do not use liquid cleaners or aerosol  
cleaners. Use damp cloth for cleaning.  
12. Unplug the base station from the wall outlet and refer  
servicing to qualified service personnel under the following  
conditions:  
4. Do not use the telephone near water, for example, near a  
bathtub, washbowl, kitchen sink, laundry tub, wet basement  
or swimming pool.  
h  
h  
If liquid had been spilled into the product.  
When the power supply cord or plug is damaged or frayed.  
h If the product has been exposed to rain or water.  
5. Do not place this product on an unstable cart, stand or table.  
The product may fall, causing serious damage to the product.  
~63~  
~64~  
If the product does not operate normally by following the  
operating instructions. Adjust only those controls that are  
covered by the operating instructions because improper  
adjustment of other controls may result in damage and will  
often require extensive work by qualified service personnel  
to restore the product to normal operations.  
If the product has been dropped or housing has been  
damaged.  
If the product exhibits a distinct change in performance.  
Only use EnGenius approved Nickel-Metal Hydride (NiMH)  
rechargeable batteries in the cordless handset and battery  
charger.  
DO NOT use other rechargeable batteries or non-  
rechargeable batteries, or mixed types of batteries. The  
batteries could short-circuit, and the battery shell may be  
damaged causing a hazardous condition. Instruction labels  
are located in the handset and charging unit battery  
compartment.  
Always follow basic safety precautions when using and  
13. Avoid using telephone during an electrical storm. There may  
be a risk of electrical shock from lightning.  
disposing of batteries. Do not dispose of the batteries in a  
fire; the cells may explode. Do not expose batteries to water.  
14. Do not use the telephone to report a gas leak while in the  
vicinity of the leak.  
Check with local codes for special disposal instructions.  
Periodically clean the charge contacts on both the charger  
15. The antenna on the desk station does not retract. To prevent  
injury, do not place the telephone where persons can step,  
trip or fall on the telephone.  
and handset.  
DO NOT mix old and new batteries in this product.  
Position positive (+ ) battery contact to match diagram in  
cordless handset.  
Charge the batteries provided with, or identified for use with,  
16. Do not place metal objects on the antenna.  
this product only in accordance with the instructions and  
17. Do not install the base station or cordless handset charger  
near microwave ovens, radio equipment, or non-cable  
connected televisions. These appliances may cause electrical  
interference to the base station or cordless handset.  
limitations specified in the instruction manual.  
Exercise care in handling batteries in order not to short the  
batteries with conducting materials such as rings, bracelets,  
and keys. The batteries or conducting material may  
overheat and cause burns or fire.  
18. The base station must be placed on a hard, flat surface and  
connected to both a phone wall jack and an AC power outlet.  
Do not open or mutilate the batteries. Released electrolyte  
is corrosive and may cause damage to the eyes or skin.  
the electrolyte may be toxic if swallowed.  
19. Do not stick foreign objects into any of the holes on the base  
station or cordless handset. You could harm the speakers,  
earpieces, microphones, or yourself.  
During charging, batteries heat up. This is normal and is not  
dangerous.  
20. Battery Safety Precautions: To reduce the risk of fire, injury or  
electric shock, or property damage, and to properly dispose  
of batteries, please read and understand the following  
instructions:  
Do not use non-EnGenius charging devices. This could  
damage the batteries.  
BATTERY MUST BE RECYCLED OR DISPOSED OF  
PROPERLY. DO NOT DISPOSE BATTERY IN MUNICIPAL  
WASTE.  
SAVE THESE SAFETY INSTRUCTIONS  
~66~  
~65~  
6. This telephone system equipment has been tested and found  
to comply with the limits for Class B digital device, pursuant to  
Part 15 of the FCC Rules and RS210 of the DOC Rules. These  
limits are designed to provide reasonable protection against  
harmful interference in a residential installation. Some cordless  
and wireless telephones operate at frequencies that may cause  
interference to nearby TV's, VCR's, radio, computers, or other  
electronic devices. To minimize or prevent such interference,  
the telephone system should not be placed or operated near  
these devices. If interference is experienced, moving the base  
station or handset farther away from them will often reduce or  
eliminate the interference.  
Regulatory Information  
1. This telephone system complies with Part 68 of the FCC rules.  
On the bottom of the base station is a label that contains,  
among other information, the FCC Registration Number, Ringer  
Equivalence Number (REN) and the Universal Service Order  
Code (USOC), which is RJ-11C. Your telephone company may  
ask you for this information.  
2. The REN is useful to determine the quantity of devices you  
may connect to your telephone line and still have all of those  
devices ring when your telephone number is called. In most,  
but not all areas, the sum of the REN's of all devices connected  
to one line should not exceed five (5.0). To be certain of the  
number of devices you may connect to your line, as determined  
by the REN, you should contact your local telephone company  
to determine the maximum REN for your calling area.  
7. However, there is no guarantee that interference will not occur  
in a particular installation. If this telephone system does cause  
harmful interference to other electronic devices, which can be  
determined by turning the system off and on, the user is  
encouraged to try to correct the interference by one or more of  
the following measures:  
3. If your telephone equipment causes harm to the telephone  
network, the telephone company may ask you to disconnect  
the system from the line until the problem has been corrected  
or they may discontinue your service temporarily. If possible,  
they will notify you in advance. But if advance notice isn't  
practical, you should be notified as soon as possible. You will  
be informed of your right to file a complaint with FCC or DOC.  
Increase the separation between the handset and/or base  
and the device that experiences interference.  
Connect the base station into a power outlet on a circuit  
different from that to which the other device is connected.  
or, connect the base station to another telephone outlet.  
Consult the dealer or an experienced ele ctronic technician  
for help.  
4. Your telephone company may make changes in its facilities,  
equipment, operations, or procedures that could affect the  
proper functioning of your telephone system. If they do and if  
possible you will be notified in advance to give you an  
opportunity to maintain uninterrupted telephone service. If you  
experience trouble with this telephone system, disconnect it  
from the network until the problem has been corrected or until  
you are sure that the equipment is not malfunctioning.  
5. This telephone system may not be used on coin service  
provided by the telephone company. Connection to party lines  
is subject to state tariffs. Privacy of communications may not  
be ensured when using this phone.  
~68~  
~67~  

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